RTTUZYUW RHOIAAA0001 1161233-UUUU--RHSSSUU.
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R 261232Z APR 23 MID6803512U
FM MYNAVCAREERCEN MILLINGTON TN
TO AIG 9226
INFO COMNAVPERSCOM MILLINGTON TN
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SUBJ/SUBJ/PAY AND PERSONNEL INFORMATION BULLETIN 23-11//
GENTEXT/REMARKS/1. Pass to commanding officers, executive officers, senior
enlisted leaders, administrative officers, personnel officers, command career
counselors, and disbursing officers.  This message targets personnel,
administrative, disbursing, Transaction Service Centers (TSC), Travel
Processing Centers (TPC) and Regional Support Centers (RSC) regarding current
personnel and pay issues for both active and reserve personnel.
2.  Efforts across the enterprise have resulted in a significant change in the
enterprise Customer Relationship Management (eCRM) application and will require
all current users (e.g., Command Pay Personnel Administrators (CPPA), TSC
Clerks, TSC Supervisors, and Tier II personnel) to complete and document the
updated training prior to the application deployment date.
3.  The purpose of this message is to identify the location of the required
internet based training, the training timeline, and the process for documenting
the completion of the trainings for our CPPAs.
4.  The new CPPA training course is located at https:(double
slash)rise.articulate.com/share/3XU1GWwraDqJtsXnNUCRrjPreIJ6pLAO#/ and will be
available for access and completion effective 26 April 2023.  CPPAs shall
complete this training no later than 7 June 2023.
5.  Documented training completion will require all CPPAs to use the following
URL https:(double slash)usnavy.gov1.qualtrics.com/jfe/form/SV_0TgIQYZg67NX9pY
and answer all the items on the questionnaire.  To ensure training completion
is accurately recorded, ensure CPPAs specify the completion of the *eCRM
Refactor* training via e-Learning (i.e., Articulate).
6.  For commands unable to launch the online course via the link in paragraph 4,
the content will also be available for download and completion offline.  The
file will be located on the CPPA Resources page under eCRM Library at
https:(double slash)www.mynavyhr.navy.mil/Support-Services/MyNavy-Career-Center/Pers
-Pay-Support/CPPA-Resources/eCRM-Library/.  If this option is used, CPPAs are
required to document eCRM Refactor training completion through their RSC by
sending an email that includes the following information
    a.  Subject line *CPPA eCRM REFACTOR TRAINING COMPLETION*
    b.  Body of the email will include Last Name, First Name, Assigned UIC,
    Official Navy E-mail address, Status (e.g., Enlisted/Officer/Civilian
    /Contractor), TYCOM, Supporting RSC Name, and date training completed (YY/MM
    /DD).  For example Sailor, Don 12345 don.sailor(at)navy.mil Civilian, SURFOR,
    RSC Great Lakes, 23/05/01.
    c.  The Functional E-Mail addresses for all 13 RSCs can be found at https
    ://www.mynavyhr.navy.mil/Support-Services/MyNavy-Career-Center/Pers-Pay-Support
    /CPPA-Resources/
7.  Points of contact for this message are Dr. Tom Palmer at
thomas.j.palmer20.civ(at)us.navy.mil or LT Clarese Neill at
clarese.l.neill.mil(at)us.navy.mil.
8.  Request widest distribution possible.
9.  Released by Rear Admiral Stuart C. Satterwhite, Commander, MyNavy Career
Center.//
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